Licensing

MinuteView requires a valid license issued by Tentech to operate. The license controls which modules are available to your organisation, how many users can access the system, and the period for which the software is active.

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Obtaining a License

Licenses are issued by Tentech through your reseller channel. To obtain a license:

1. Contact your Tentech reseller or reach out to Tentech directly via the Support page.
2. Provide your organisation name and the modules you require.
3. Tentech will issue a license file (.json) that is tied to your server's hardware fingerprint.

You will receive your license file before or during your initial installation. Keep it in a safe location — you will need it if you ever need to reinstall or recover your server.

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Installing Your License

Your license is uploaded during the initial Application Setup Wizard. If you are setting up MinuteView for the first time, the wizard will guide you through this step.

If you need to update or replace an existing license (for example after a renewal), go to Console → License Management and upload the new file.

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What Your License Includes

Your license file contains the following information:

Field	Description
Customer Name	The organisation the license is issued to
Expiry Date	The date the license period ends
Licensed Modules	The MinuteView modules available to your organisation
Max Users	The maximum number of concurrent users (0 = unlimited)
Annual AI Tokens	Allocation for AI features such as Mesh (0 = unlimited)

Licensed Modules

The modules included in your license determine what is available across the entire platform. All licensing is enforced centrally by MinuteView Server — every product that connects to it (Creator, Controller, Automations) is licensed through the server. If MinuteView Server is not running, no connected applications will function.

Module Key	Product
CREATOR	Minute Creator
CONTROLLER	Minute Controller
SEARCH	Minute Mesh (AI Search)
CONFIGURATOR	Minute Configurator
API	External API / client application access

Modules not included in your license will not appear in the navigation and their functionality will be unavailable.

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License Status & Warning Periods

MinuteView monitors your license expiry and displays warnings in the application banner as the expiry date approaches.

Warning Timeline

  30 days        7 days       Expiry date      +60 days
  before         before
    │              │               │               │
────┼──────────────┼───────────────┼───────────────┼──────────▶
    │              │               │               │
  Yellow         Red            Grace           System
  warning        warning        period          locked
  banner         banner         begins

Period	Behaviour
30 days before expiry	Yellow warning banner appears on all pages
7 days before expiry	Banner changes to red (urgent)
After expiry — up to 60 days	System continues to operate; banner shows license has expired
More than 60 days after expiry	System locks — all users redirected to a license error screen

Warning Banner — Yellow (30 days)

Warning Banner — Red (7 days or fewer)

Expired — License Error Screen

Once the 60-day grace period has elapsed, all users are locked out and redirected to a license error screen. From this screen, an administrator can upload a new license file to restore access.

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Disaster Recovery — Hardware Fingerprint Grace Period

This feature will be replaced in a future version

The hardware fingerprint grace period is a temporary mechanism. It will be superseded by a more robust licensing architecture in a future release of MinuteView.

Your license is tied to the hardware fingerprint of the server it was issued for. This grace period exists solely for disaster recovery — specifically, where you have had to rebuild MinuteView on replacement hardware with a different fingerprint.

When MinuteView detects a fingerprint mismatch, it automatically activates a 30-day disaster recovery grace period.

During this period:

• The system continues to operate normally
• A warning banner is displayed indicating the fingerprint mismatch
• You must contact Tentech to obtain a re-issued license for the new hardware before the grace period ends

If the 30-day grace period expires without a new license being installed, the system will lock in the same way as a fully expired license. All connected applications — Creator, Controller, Automations — will stop functioning until a valid license is uploaded.

Grace Period Summary

Scenario	Grace Period	Action Required
License expired	60 days	Renew your license through your reseller
Disaster recovery (hardware replaced)	30 days	Contact Tentech to re-issue the license for the new hardware

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Centralised Licensing

All MinuteView products are licensed through MinuteView Server. There is no separate licensing for individual products.

MinuteView Server  ← license installed and enforced here
       │
       ├── Minute Creator
       ├── Minute Controller
       ├── Minute Automations
       ├── Minute Mesh
       ├── Minute Capture
       └── Minute Configurator

MinuteView Server must be running and reachable for any connected product to function. If the server's license expires or the server is offline, all products will cease to operate.

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Renewing Your License

Contact your Tentech reseller before your expiry date to arrange a renewal. Once you receive the updated serial number or license file, apply it through Console → License Management using the steps below. The updated license takes effect immediately — no restart is required.

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License Management Page

Navigate to Console → License Management to view your current license status and perform all licensing actions.

License Overview

The top of the page shows a summary of your current license across four cards:

Card	What it shows
Assignee	The organisation the license is issued to
Expires	License expiry date, with days remaining or overdue count
Users	Current active user count vs licensed maximum (or "unlimited")
Automations / Month	Monthly automation token allocation

Below the summary cards, two detail panels provide further information:

• License Information — Product edition, license type (Trial or Standard), contact email, tenant ID, and the machine fingerprint this license is bound to.
• Licensed Modules — All modules and extensions included in your license, displayed as tags.

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Activating with a Serial Number

If your server has outbound internet access, you can activate or renew using a serial number provided by Tentech.

1. From Console → License Management, click Activate with Serial Number
2. Enter the serial number in the format XXXXX-XXXXX-XXXXX-XXXXX
3. Click Activate

MinuteView Server contacts licensing.tentechportal.com, validates the serial number, and binds the license to this machine's hardware fingerprint. The license is applied immediately with no restart required.

Renewals

The same serial number process is used for renewals. When Tentech issues a renewed serial number, activate it here to extend your expiry date.

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Importing a License File

If your server does not have outbound internet access, Tentech can provide a license file (.json) directly.

1. From Console → License Management, click Import License File
2. Select the .json license file provided by Tentech
3. A preview of the license details will be displayed — verify the assignee, expiry date, and modules
4. Click Save (the tick icon) to apply

When to use this method

Use Import License File if:

• The server has no outbound internet access
• You have been provided a license file directly by Tentech support

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Telemetry & Usage Data

MinuteView sends basic, anonymised usage data to licensing.tentechportal.com. This is used by Tentech to monitor license compliance and understand how the product is being used.

What is sent

Data type	Contents	Frequency
License heartbeat	License status, expiry date, licensed features, server version	Every 6 hours
Usage snapshot	Active user count (last 30 days), total registered users, automation run count, job completion/failure counts for the current month	Every 6 hours
Feature events	Which application pages and features are visited (page names only)	Flushed every 5 minutes

No personal, identifiable, or document data is ever transmitted. No user names, file names, document contents, or any client-specific business data are included in telemetry.

Offline telemetry caching

If MinuteView cannot reach licensing.tentechportal.com, telemetry is cached locally rather than discarded:

C:\ProgramData\Tentech\MinuteView\TelemetryCache\

The cache stores up to 90 days of event summaries and 200 low-volume items (heartbeats and snapshots). Once connectivity is restored, cached data is forwarded automatically.

Telemetry Cache panel

If the server is permanently offline or behind a strict firewall that cannot be adjusted, the Telemetry Cache panel in License Management provides two manual options:

• Send via Browser — relays the cached data through your browser session directly to licensing.tentechportal.com. Use this if the server itself cannot reach the internet but the machine you're browsing from can.
• Download Cache — saves the cache as a file for manual submission to Tentech.

A badge on the panel heading shows how many pending items are waiting to be sent.

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Database Migration

MinuteView applies database schema updates automatically whenever a new version is installed. No manual steps are required under normal circumstances.

If a migration did not complete during an upgrade, the Database Migration panel in Console → License Management provides a Run Migration Manually button to re-trigger it.

Use with caution

Only use the manual migration trigger if Tentech support has advised it, or if you are certain a migration was interrupted mid-upgrade. Running it against an already-migrated database is safe but unnecessary.